Terms and Conditions
Last Updated: 6 February 2026
Please read these terms and conditions carefully before using our website and purchasing from Sideline.
1. Acceptance of Terms
By accessing and using the Sideline website (www.sideline.training) and purchasing our products, you accept and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use our website or services.
2. Company Information
Trading Name: Sideline Physical Address: Lindenberg Avenue, Valmary Park, Cape Town, South Africa Email: support@sideline.training
3. Use of Website
Permitted Use:
- You may use our website for lawful purposes only
- You must be at least 18 years old to make purchases
- You are responsible for maintaining the confidentiality of your account details
Prohibited Use:
- Any unlawful or fraudulent activity
- Attempting to gain unauthorised access to our systems
- Interfering with the proper functioning of the website
- Using automated systems to access the website without permission
4. Product Information
Accuracy:
- We strive to ensure all product descriptions, images, and prices are accurate
- We reserve the right to correct errors and update information
- Product images are for illustration purposes and actual items may vary slightly
- Colours may appear differently depending on your screen settings
Availability:
- All products are subject to availability
- We reserve the right to discontinue products without notice
- If an item becomes unavailable after your order, we’ll contact you immediately
5. Pricing and Payment
Prices:
- All prices are in South African Rand (ZAR) and include VAT where applicable
- Prices are subject to change without notice
- The price at the time of order confirmation is the price you will pay
Payment Methods:
- We accept EFT, credit/debit cards, and other payment methods as displayed at checkout
- Payment must be received before orders are dispatched
- We use secure payment processing systems to protect your information
6. Orders and Order Acceptance
Placing Orders:
- When you place an order, you are making an offer to purchase
- We reserve the right to accept or decline any order
- Order confirmation does not guarantee acceptance
Order Confirmation:
- You’ll receive an email confirmation when we receive your order
- A separate dispatch confirmation is sent when your order ships
- Please check order details carefully and contact us immediately if there are errors
Cancellation by Us: We may cancel orders if:
- Payment is not received
- Products are unavailable
- Pricing errors occur
- Fraudulent activity is suspected
7. Delivery
Delivery Times:
- Standard delivery is 2-5 business days to major centres
- Remote areas may take 5-10 business days
- Delivery times are estimates and not guaranteed
Delivery Costs:
- Shipping costs are calculated at checkout based on your location
- Free delivery may be offered on orders over a specified amount
Risk:
- Risk passes to you upon delivery
- Please inspect goods upon delivery and report any damage immediately
Failed Delivery:
- If delivery cannot be completed, items will be returned to us
- You’ll be responsible for re-delivery costs or collection
8. Returns and Refunds
Please refer to our separate Returns & Exchange Policy for full details. In summary:
- 14-day return period for unused items in original condition
- Certain items cannot be returned for hygiene reasons
- Faulty goods can be returned at any time
- Return shipping costs are the customer’s responsibility unless the item is faulty
9. Warranties
Product Warranties:
- Products are covered by manufacturer warranties where applicable
- Warranty periods vary by product and brand
- Warranty claims must be directed to us in the first instance
Disclaimer:
- Products are sold “as is” except for express manufacturer warranties
- We do not warrant that products will meet your specific requirements
- We are not liable for misuse or incorrect use of products
10. Limitation of Liability
To the Extent Permitted by Law:
- We are not liable for indirect, incidental, or consequential damages
- Our liability is limited to the value of the product purchased
- We are not liable for delays or failures due to circumstances beyond our control
This Does Not Affect:
- Your rights under the Consumer Protection Act
- Your rights for faulty products
- Any other statutory rights you may have
11. Intellectual Property
Our Rights:
- All content on this website is owned by or licensed to Sideline
- This includes text, images, logos, designs, and product descriptions
- You may not reproduce, distribute, or use our content without written permission
Trademarks:
- Brand names and logos displayed are trademarks of their respective owners
- We are an authorised stockist of the brands we sell
12. Privacy and Data Protection
Your personal information is processed according to our Privacy Policy and in compliance with the Protection of Personal Information Act (POPIA). Please review our Privacy Policy for details on how we collect, use, and protect your data.
13. Consumer Protection Act
As a South African consumer, you have rights under the Consumer Protection Act, 2008. These terms do not limit or exclude any rights you have under this Act. In the event of conflict between these terms and the Act, the Act will prevail.
14. Dispute Resolution
Complaints:
- Please contact us first to resolve any issues
- Email: support@sideline.training
Governing Law:
- These terms are governed by South African law
- Disputes will be subject to the jurisdiction of South African courts
15. Changes to Terms
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance of the new terms.
16. Contact Information
General Enquiries: Email: support@sideline.training
Orders: Email: orders@sideline.training
Address: Lindenberg Avenue Valmary Park Cape Town South Africa
Business Hours: Monday – Friday: 08:30 – 17:00 Saturday – Sunday: Closed